Refund policy

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Refund and Cancellation Policy

Professional Customers

DeltaDentDiamco supplies professional dental products exclusively to approved professional customers.

By registering and placing an order through this website, customers confirm that they are acting in the course of their professional, business, medical, dental or laboratory activities.

This website is not intended for consumer sales.

Order Cancellation

Orders may be cancelled only before they have been processed and shipped.

To request a cancellation, please contact us at:

info@trifalco.it

Once an order has been processed or shipped, cancellation may no longer be possible.

Returns

We offer a 14-day return period from the date of delivery.

To be eligible for a return, products must:

  • Be unused
  • Be in their original packaging
  • Include all accessories and documentation
  • Be in resalable condition

Proof of purchase is required.

To start a return request, contact:

info@trifalco.it

Returns sent without prior authorization will not be accepted.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

  • The wrong product was supplied
  • The product arrived damaged
  • A manufacturing defect is confirmed

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective
  • The item is damaged
  • The wrong product was received

We will evaluate the issue and provide appropriate assistance.

Non-Returnable Products

Due to the professional and medical nature of our products, the following items are not eligible for return:

  • Opened products
  • Used products
  • Products removed from their original packaging
  • Products altered after delivery
  • Products sold as final sale

unless defective or incorrectly supplied.

Refunds

Once the returned goods have been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow time for your bank or credit card provider to process the refund.

Contact Information

DeltaDentDiamco

Email: info@trifalco.it

Phone: +39 011 994 6542

Website: www.deltadentdiamco.com